Terms & Conditions

1. Who you are contracting with

Staylo is operated by Petros Manoli ("Staylo", "we", "us"), trading as Tikay Property Management. When you create an account or buy a plan, you are entering into a contract with Petros Manoli, not with any payment provider.

2. What Staylo is

Staylo lets hosts and property managers create AI assistants ("assistants") that answer guest questions using knowledge the host provides — typed text, uploaded documents or imported web pages. Each assistant is shared with guests through a private link. One assistant serves one property.

3. Accepting these terms

By creating an account, buying a plan or using the service in any way, you agree to these terms. If you use Staylo on behalf of a company or organisation, you confirm you have authority to bind that organisation. If you use it as an individual, you confirm you are of legal age to enter a contract.

4. Your account

Keep your login details confidential — you are responsible for everything that happens under your account. Give us accurate information (including your contact email) and keep it up to date, because we use it for service notices and billing matters.

5. Fair use — what you must not do

You must not misuse Staylo. In particular, you must not:

• use the service for any unlawful purpose, or to break any applicable law;
• commit fraud, send spam, or use assistants to harass, deceive or harm anyone;
• infringe intellectual property rights — including feeding the service content you have no right to use;
• interfere with the security or proper working of the service — including introducing malware, probing or scanning for vulnerabilities, scraping the service, or attempting to gain unauthorised access to other accounts or our systems;
• create content that is illegal, hateful, sexually explicit, defamatory, or that impersonates a real person without their consent, including deepfakes;
• attempt to bypass the service's limits (such as question caps or knowledge size limits), resell or redistribute the service, or reverse engineer it, except where permitted by law.

6. Your knowledge and the assistant's answers

• You are responsible for the knowledge you provide, the questions asked through your links, and how you and your guests use the answers.
• You confirm you have the rights to the content you upload or import, and that using it does not break anyone else's rights or any law.
• AI answers can be wrong or incomplete. Guests should verify anything important, and you remain responsible for the information your guests rely on.
• Staylo outputs may occasionally be inaccurate. They are general information about your property — not professional advice, and not suitable as legal, medical, financial or safety guidance without proper human oversight.

7. Content moderation and takedowns

We may remove or restrict content you provide, refuse or filter assistant outputs, or suspend accounts where content or use breaks these terms or the law. If you believe content in an assistant infringes your rights, contact us using the details at the end of these terms. We will investigate and, where a claim is valid, remove the content. Accounts that repeatedly infringe others' rights will be terminated.

8. Who owns what

• Your content: you keep ownership of the knowledge you provide and of your property information. You give us a limited licence to host and process it solely to run the service for you.
• Our service: Staylo — including the software, design, branding and documentation — is owned by Petros Manoli. Nothing in these terms transfers that ownership to you.
• Licence to you: while your plan is active, you may use the service within the limits of the plan you bought. This right is personal, non-exclusive and non-transferable.

9. Service availability

We work hard to keep Staylo running smoothly, but we do not promise the service will be uninterrupted or error-free. We may change, suspend or discontinue parts of the service — for example to improve it, respond to security issues, or comply with the law.

10. Plans, payments and billing

Staylo is sold as monthly subscription bundles (currently Solo, Trio and Portfolio). New accounts start with a 3-day free trial of one assistant; after the trial, guest links pause unless a plan is purchased. Questions per assistant per day and knowledge size per assistant are capped, as described on the pricing page.

Payments, billing frequency, taxes, cancellations and refunds are handled by our payment provider, Paddle. For the mechanics of payment and billing, please see Paddle's Buyer Terms.

11. Paddle is our reseller

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

12. Suspension and termination

We may suspend or end your access to the service if you: materially breach these terms and do not put it right; fail to pay amounts due; create a security or fraud risk; or seriously or repeatedly break our policies. If we do this, we will tell you why where we reasonably can.

13. When your plan ends

When a subscription is cancelled, your assistants keep working until the end of the period you have paid for, then pause. Your knowledge, conversation logs and settings stay in your account for 30 days after that, so you can export them or start again; after 30 days they may be deleted permanently.

14. Limits on our responsibility

• To the fullest extent permitted by law, we exclude implied warranties such as merchantability and fitness for a particular purpose.
• We are not liable for indirect or consequential losses — such as lost profits, lost data, or damage to reputation.
• Our total liability to you under these terms is capped at the fees you paid us in the 12 months before the claim.
• Nothing in these terms limits liability for fraud, or for death or personal injury caused by negligence, where the law does not allow that.

You agree to cover us for claims made against us by others that arise from your content, your unlawful use of the service, or your breach of these terms.

15. General

• Assignment: you cannot transfer your account or plan to someone else without our consent. We may transfer this agreement as part of a merger or sale of the business.
• Events outside our control: we are not responsible for failures caused by events beyond our reasonable control.
• Changes to these terms: we may update them from time to time. We will announce significant changes in the app or by email. Continuing to use Staylo after a change means you accept the updated terms.
• Governing law: these terms are governed by the laws of the Republic of Cyprus, and the courts there have jurisdiction over any dispute.

16. Contact

Questions about these terms? Contact Petros Manoli at tikayholidays@gmail.com. You can also read our Refund Policy and Privacy Notice.