We want you to be happy with Staylo. If it is not right for you, here is exactly how to get your money back.
Last updated: 30 September 2026
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.
Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net with the email address you used at checkout, or contact us at tikayholidays@gmail.com and we will help you through it.
Once a refund is processed, your subscription ends and your guest links stop answering straight away. Your assistants and knowledge stay in your account for 30 days in case you change your mind or want to export your data.
You can cancel your subscription at any time from the Billing page — no need to contact us. When you cancel, your assistants keep working until the end of the period you have already paid for, then pause. Cancellations and refunds for payments are handled by Paddle.com as the Merchant of Record; for the details, see Paddle's Refund Policy.
Contact Petros Manoli, trading as Tikay Property Management, at tikayholidays@gmail.com.